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Parent Satisfaction Survey Results

 

Please click here to download a copy of the 2014-2015 Monarch School Parent Satisfaction Survey or the Monarch Preschool Parent Satisfaction Survey.

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The 2014-2015 Monarch School Parent Satisfaction Survey was mailed to 120 Monarch families (113 day school and 7 preschool). Monarch received 33 completed surveys or 28% of the total.

The results below are based on the 33 completed surveys. Please note: some parents opted not to answer certain questions and some opted to provide more than one answer (even if only one was requested), hence the reason the total number of responses per question may not equal 33.

 

Overall Improvement:

Question 13: Families were asked to rate their children’s overall improvement this school year by indicating whether it was higher or lower than expected.

Out of 33 total responses, 97% (32 families) indicated “Significantly Higher” or “Higher” or "Met My Expectations." 

 

Q13

  

 

Overall Satisfaction:

Question 14: Families were asked to rate their level of satisfaction with the services received by their children during this academic year at Monarch School.

Out of 33 total responses, 97% (32 families) indicated “Excellent” or “Good.”

 

Q14

 

 

 

 

 

 

 

 

 

 

 

 

Communication Effectiveness:

In an effort to gauge the effectiveness of communication between Monarch staff and its parents, families were asked to rate 8 statements:

  • Question 5: Out of 33 total responses, 97% (32 families) indicated they “Agree” the staff acted in a professional manner.
  • Question 6: Out of 33 total responses, 91% (30 families) indicated they “Agree” the staff helped them understand their child's needs.
  • Question 7: Out of 33 total responses, 97% (32 families) indicated they “Agree” the staff explained the goals and objectives of their child’s program.
  • Question 8: Out of 33 total responses, 82% (27 families) indicated they “Agree” the staff regularly communicated with them about their child’s performance and progress.
  • Question 9: Out of 33 total responses, 91% (30 families) indicated they “Agree” they had an opportunity to share ideas, concerns and goals for their child.
  • Question 10: Out of 33 total responses, 91% (30 families) indicated they “Agree” the team staffings effectively helped them understand their child’s program.
  • Question 11: Out of 33 total responses, 88% (29 families) indicated they “Agree” their child enjoyed his/her experiences at Monarch School.
  • Question 12: Out of 33 total responses, 94% (31 families) indicated they “Agree” their child benefited from his/her experiences at Monarch School.

 

Q5-12

 

 

 

 

 

 

 

 

 

 

 

 

Anecdotal Comments:

"Thank you for all you and your staff do for my child!"

"From my first visit to Monarch, I was overwhelmed by your program. My son's teacher and Speech Pathologist and all other staff in a short period of time really analyzed his strengths as well as challenges. I am very hopeful that he will achieve much success at Monarch."

"I am thrilled with all of the help my child is receiving. Monarch is a blessing."

"My son has LOVED his time at Monarch School. He has been able to reach his full potential over the past 4 years."

"The staff at Monarch does a great job working with my child. He loves attending the MTEP program."

"The staff at Monarch seem very dedicated, genuine and eager to help my son. We appreciate what they do to educate and socialize him."

"The staff did a great job helping my child get through some tough behaviors with visual supports and the one-on-one involvement of his behavior specialist. They were always available for my calls."

"My son has attended Monarch School for 9 years and every year his behavior and skills get better. I enjoy the staff and appreciate that they involve me every step of the way."

 

 

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